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This professional Call Centre Training Course will teach you how to win over clients, close deals faster, deliver engaging presentations and master advanced body language techniques to form strong working relationships.
To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.
Key Features of the Call Centre Training course
Our trusted, high quality and affordable Call Centre Training course trains individuals to become experts in their field.
- Accredited by CPD
- Instant e-certificate
- Fully online, interactive course with audio voiceover
- Developed by qualified professionals
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
- Discounts on bulk purchases
Who should take the course
Anyone with a knack for learning new skills can take this Call Centre Training course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.
Certification
Once you’ve successfully completed your Call Centre Training course, you will immediately be sent a digital certificate. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Accreditation
All of our courses are fully accredited. The content of the Call Centre Training course is certified by the CPD Certification Service as conforming to the continuous professional development principles. This course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.
Course Curriculum
Module 01: Introduction to Call Centre
- Introduction to Call Centre
Module 02: Traits of a Call Centre Agent
- Traits of a Call Centre Agent
Module 03: Agent and Customer Relationship
- Agent and Customer Relationship
Module 04: Telephone Etiquettes
Module 05: Communication Skills
Module 06: Negotiation Techniques
Module 07: Managing Difficult Clients
- Managing Difficult Clients
Module 08: Call Centre Metrics and Benchmarks
- Call Centre Metrics and Benchmarks
Module 09: Call Centre Technology and Trends
- Call Centre Technology and Trends
