This Conflict Management Training Course in the workplace training course is designed to train HR professionals, managers and those responsible for managing teams and individuals in how to resolve disputes in a collaborative/teamwork environment.
In this comprehensive training course, you will gain a solid understanding of the principles of conflict management, exploring techniques and strategies for effective conflict resolution to create a positive, productive workforce.
The Conflict Management Course explores the conflict management process in detail, covering key topics such as the Thomas–Kilmann Conflict Mode Instrument (TKI), the leadership skills required for dissolving workplace conflict, and conflict communication theories.
- Accredited, quality CPD training
- Instant e-certificate
- Fully online, interactive course with audio voiceover
- Course material developed by qualified professionals
- Self-paced learning accessible via laptop, tablet and smartphone
- 24/7 Learning assistance and tutor support
- Discounts on bulk purchases
Sneak Peek of The Conflict Management Training Course
Who Should Take The Conflict Management Training Course
This Conflict Management Training Course is ideal for those in managerial roles or those who work in the human resource department who are looking to develop their understanding of conflict resolution in the workplace. This would include:
- Team Leaders
- Line Managers
- Supervisors
- Head of departments
- HR professionals
Learning Outcomes
By the end of the Conflict Management Training Course, learners will be able to:
- Resolve any conflict in the workplace in a professional and strategic manner
- Demonstrate an understanding of the Thomas–Kilmann Conflict Mode Instrument (TKI)
- Create a compromising, accommodating, and collaborative working environment
- Define their role in managing conflict and confrontation in the workplace
- Apply the strategies and practical lessons learned in this course to create positive and collaborative working conditions
- Identify and create an effective plan to manage potential situations of conflict in the workplace
Certification
Once you’ve successfully completed your Conflict Management Course, you will immediately be sent a digital certificate. All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Course Contents
Module One: Getting Started
In module one, we will take a look at the definition of confrontation and conflict resolution, and what constitutes workplace conflict.
Module Two: An Introduction to Conflict Resolution
In module two, we will explore a number of case studies on the theory of conflict resolution in the workplace.
Module Three: The Thomas-Kilmann Instrument
In module three, we will be introduced to the Thomas-Kilmann Conflict Mode Instrument and how to apply his theories of assertiveness and cooperativeness in the workplace.
Module Four: Creating an Effective Atmosphere
In module four, we will take an in-depth look at how to create a working environment that encourages positive collaboration and champions inclusivity
Module Five: Creating Mutual Understanding
In module five, we will look at tools, techniques and strategies for problem-solving and creating a mutual understanding in teamwork.
Module Six: Focusing on Individual Needs
In module six, we will be focusing on conflict resolution in terms of individual needs.
Module Seven: Getting to the Root Cause
In module seven, we will learn about the root causes of workplace conflict and typical situations in which workplace conflict occurs.
Module Eight: Generating Options
In module eight, we will take an in-depth look at conflict resolution techniques and will develop essential problem-solving, analytical and strategic thinking skills.
Module Nine: Building a Solution
In module nine, we will learn how to create an effective conflict resolution plan and framework.
Module Ten: the Short Version of the Process
In module 10, we explore a brief overview of the conflict management process and its fundamental stages.
Module Eleven: Additional Tools
In this final module, we will explore essential tools for effective conflict workplace management.
