Event Management and Planning

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Event Management and Planning course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Event Management and Planning course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Key Features of the Event Management and Planning Course

Our trusted, high quality and affordable Event Management and Planning course trains individuals to become experts in their field.

• Accredited by CPD
• Instant e-certificate
• Fully online, interactive course with audio voiceover
• Developed by qualified professionals in the field

• Discounts on bulk purchases
• Self-paced learning and laptop, tablet, smartphone-friendly
• 24/7 Learning Assistance

Who should take the course

Anyone with a knack for learning new skills can take this Event Management and Planning course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Certification

Once you’ve successfully completed your Event Management and Planning course, you will immediately be sent a digital certificate. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Accreditation

All of our courses, including this Event Management and Planning  course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Assessment

At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Course Curriculum

The detailed curriculum outline of our Event Management and Planning course is as follows:

Module 1: Types of Events

• Awards
• Charity
• Conferences and Seminars
• Holiday

Module 2: Brainstorming

• Determine the Event’s Purpose
• Determine a Theme
• Write Down & Review Ideas
• Determine a Date

Module 3: Support Staff

• Security
• Valet
• Waiters/ waitresses
• Clean up crew

Module 4: Technical Staff

• Visual Technician
• Media Technician
• Audio Technician
• Specialized Equipment Technician

Module 5: Vendors

• Food Vendor
• Equipment Vendor
• Decorations and Furnishing Vendors
• Photography/ Video Vendor

Module 6: Get Organized

• Form a Team
• Timeline
• Checklists
• Backup Plans

Module 7: Post Event Activities

• Survey
• Share Media
• Send Thank You Notes
• Start planning the next event!

Module 8: Introduction to Hospitality Management

• Importance of Hospitality
• Managing the Delivery of Hospitality

• • Management’s Role
  • The Service Strategy Statement
  • Financial Commitment

• Total Quality Management Applications
• Developing a Service Management Program

• • Guest Cycle
  • Moments of Truth in Hotel Service Management
  • Employee Buy-in Concept
  • Screening Employees Who Deliver Hospitality
  • Empowerment
  • Training for Hospitality Management
  • Evaluating the Service Management Program
  • Interfacing with Other Departments in Delivering Hospitality

• Customer Relationship Management
• Summary
• Assessment

Module 9: An Overview of Hotel Industry

• Hotel
• Eco Hotel
• Conference and Resort Hotels
• Boutique Hotel
• Apartment Hotel
• Destination Club
• Motel
• Inn
• Resort
• Bed and Breakfast
• Gratuity
• Summary
• Assessment

Module 10: Management of Front Office Operations

• The Arrival Chronology

• • Greeting
  • Transition

• • Registration

• • • Check-in
    • Determining Methods of Payment

• • Completion
  • Group Arrivals
  • Front Desk Checkout
  • Guest Directed Computer Checkout
  • Automated Checkout

• Front Office Operations

• • Communications
  • Staffing
  • Value-Added Services
  • Operations Administration

• Summary
• Assessment

Module 11: Management of Food and Beverage Operations

• Food and Beverage Management
• Kitchen
• Food Operations
• Bars
• Stewarding Department
• Catering Department
  • Position Profile
  • Catering Event Order
  • Catering Coordinator
  • Catering Services Manager
• Room Service/In-Room Dining
• Sustainable Food and Beverage Operations
• Trends in Lodging Food and Beverage Operations
• Summary
• Assessment

Module 12: Customer Satisfaction

• Great Expectations
  • Defining Your ‘Perfect’ Guest
  • Understanding Guests’ Expectations
  • How to Attract Your Perfect Guests
• Delivering the Dream
  • Service Standards
  • Consistency is King
  • Building Systems
• The Extra Mile
  • Indulge the Senses
  • Know Your Onions
  • Surprise and Delight
  • Excel with Technology
• The Everlasting Review
• Wining the Reviews
• Summary
• Assessment

Module 13: E-Hospitality and Technology

• Hospitality and Internet Advances
• ICT and Internet Capabilities and Impacts in Hospitality
• E-Solutions
• Innovations in Hospitality
  • Innovation in Electronic Distribution
  • Innovation in E-Marketing
• Social Media and Hospitality
• Conclusions
• Summary
• Assessment