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Helpdesk Administrator course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Helpdesk Administrator course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.
To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.
Key Features of the Helpdesk Administrator Course
Our trusted, high quality and affordable Helpdesk Administrator course trains individuals to become experts in their field.
- Accredited by CPD
- Instant e-certificate
- Fully online, interactive course with audio voiceover
- Developed by qualified professionals in the field
- Discounts on bulk purchases
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
Who should take the course
Anyone with a knack for learning new skills can take this Helpdesk Administrator course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.
Certification
Once you’ve successfully completed your Helpdesk Administrator course, you will immediately be sent a digital certificate. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Accreditation
All of our courses, including this Helpdesk Administrator course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Assessment
At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.
Course Curriculum
The detailed curriculum outline of our Helpdesk Administrator course is as follows:
Module 01: Introduction to Reception and Receptionist
- Job Requirements and Work Environment
- 21st Century Skills for a Receptionist
- Duties and Responsibilities
- Cover Letter and Resume for Receptionist
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- Format of a Receptionist Cover letter
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- Tips for Writing an Effective Cover Letter
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- Steps for Writing a Resume
Module 02: Business Telephone Skills
- Telephone Etiquette
- Telephone Skills
- Taking & Transferring Calls
- Taking Messages
- Screening Calls
- Protecting Employer
- Telephone Courtesy Tips
- Domestic and International Calls
- Voice-Mail Courtesy
- Summary
Module 03: Mail Services and Shipping
- Mailing and Shipping Details
- Maximum Weight and Dimensions
- Royal Mail Services
- Universal Service
- Special Delivery
- Business Services
- Unaddressed Promotional Main Delivery
- Alternatives to Royal Mail
Module 04: Time Management
- Introduction to Time Management
- Aspects of Time Management
o Effective Planning
o Setting Goals and Objectives
o Setting Deadlines
o Delegation of Responsibilities
o Spending the Right Amount of time on an Activity
- Prioritising the Workload
o Activity List
o Action Plans
o To-do Lists
o Computerised Follow-up Systems
o Scheduling
o The Prioritisation Matrix
- Overcoming Procrastination
- Effective Time Management at the Workplace
- The Pareto Principle and Tips for Time Management
Assessment
Module 05: Record Keeping and Filing Systems
o Alphabetical System
o Subject System
o Subject Index
- How to Alphabetise for Filing and Indexing
o Individual or Personal Names
o Company or Business Names
o Miscellaneous
- Handling Confidential Documents
o What is Confidentiality
o Confidential Electronic Documents
o Confidential Paperwork
o Document Library
o Naming Files
o Sorting and Grouping
o Shortcuts
o Backing Up Files
Module 06: Organisational Skills
- Cultivating Organisational Habits
Module 07: Communication Skills
- Effective Listening Skills
o Written Communication
o Oral Communication
Module 08: Customer Service
- Introduction To Customer Service
- The Power of Positive Thinking in Customer Service
- Types of Difficult Customers and How to Help them
- How to Deal with Difficult Customers
- Aspects of Phone Etiquette
- Using Proper Phone Language
- Eliminate Phone Distractions
- Handling Rude or Angry Callers
- Handling Interoffice Calls
Module 09: Effective Planning and Scheduling
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- Deliverable & Phase-Based WBS
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- Best Practices and Tips for WBS
- Estimation Process and Resources Alignment
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- Increasing Estimation Accuracy
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- Aligning Resources with Activities
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- The Purpose of Project Planning
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- Project Management Pitfalls
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- Principles of Risk Management
