16 others bought this course in the last 24 hours!
Hospitality Assistant course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Hospitality Assistant course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.
To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.
The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.
Key Features of the Hospitality Assistant Training Course :
Our trusted, high quality and affordable Hospitality Assistant Training course trains individuals to become experts in their field.
- Accredited by CPD
- Instant e-certificate
- Fully online, interactive course with audio voiceover
- Developed by qualified professionals in the field
- Discounts on bulk purchases
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
Who should take the Hospitality Assistant course
Anyone with a knack for learning new skills can take this Hospitality Assistant course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.
Accreditation
All of our courses, including this Hospitality Assistant Online course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Certification
Once you’ve successfully completed your Hospitality Assistant Online course, you will immediately be sent a digital certificate. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Assessment
Once you’ve successfully completed your Hospitality Assistant Online course, you will immediately be sent a digital certificate. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Course Curriculum
The detailed curriculum outline of our Hospitality Assistant course is as follows:
Module 01: Introduction to Hospitality Management
- Importance of Hospitality
- Managing the Delivery of Hospitality
-
- Management’s Role
- The Service Strategy Statement
- Financial Commitment
- Total Quality Management Applications
- Developing a Service Management Program
-
- Guest Cycle
- Moments of Truth in Hotel Service Management
- Employee Buy-in Concept
- Screening Employees Who Deliver Hospitality
- Empowerment
- Training for Hospitality Management
- Evaluating the Service Management Program
- Interfacing with Other Departments in Delivering Hospitality
- Customer Relationship Management
- Summary
- Assessment
Module 02: An Overview of Hotel Industry
- Hotel
- Eco Hotel
- Conference and Resort Hotels
- Boutique Hotel
- Apartment Hotel
- Destination Club
- Motel
- Inn
- Resort
- Bed and Breakfast
- Gratuity
- Summary
- Assessment
Module 03: Management of Housekeeping, Engineering and Security Operations
- Housekeeping
- Organisation of Housekeeping Department
- Housekeeping Manager
- Floor Supervisor
- Room Attendants
- The Functions of the Housekeeping Department
- The Lost and Found Department
- First Aid
- Floral Arrangement
- Laundry Services
- Purchasing
- Management of Guest Amenities
- Room Status Codes
- Managerial Styles
- Engineering
- Security
- Importance of a Security Department
- Organisation of a Security Department
- In-House Security Departments Versus Contracted Security Services
- Room Key Security
- Fire Safety
- Fire Code General Requirements
- Guest Expectations
- Fire Safety Plan
- Employee Training in Fire Safety
- Guest Instruction in Fire Safety
- Emergency Communication
- Developing the Emergency Communication Plan
- Responsibilities of the Front Office
- Employee Safety Programmes
- Summary
- Assessment
Module 04: Management of Service Quality in the Hospitality Industry
- Introduction
- Quality Management in Hospitality Industry
- Hospitality Retail Service Quality
- The Five Dimensions of Service
- Quality Management and Hospitality Retail Operations
- Inspections and Quality Assurance
- Quality Advisor’s Visit
- Statutory Obligations
- Quality Standard Awards in Hospitality Operations
- Investors in People
- Total Quality Unit Management
- Quality Management in Tourism
- Caring for Customers in Tourism
- Summary
- Assessment
Module 05: Customer Satisfaction
- Great Expectations
- Defining Your ‘Perfect’ Guest
- Understanding Guests’ Expectations
- How to Attract Your Perfect Guests
- Delivering the Dream
- Service Standards
- Consistency is King
- Building Systems
- The Extra Mile
- Indulge the Senses
- Know Your Onions
- Surprise and Delight
- Excel with Technology
- The Everlasting Review
- Wining the Reviews
- Summary
- Assessment
Module 06: E-Hospitality and Technology
- Hospitality and Internet Advances
- ICT and Internet Capabilities and Impacts in Hospitality
- E-Solutions
- Innovations in Hospitality
- Innovation in Electronic Distribution
- Innovation in E-Marketing
- Social Media and Hospitality
- Conclusions
- Summary
- Assessment
