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Hospitality Management and Front Office Operations course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Hospitality Management and Front Office Operations course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.
To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.
The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.
Key Features of the Hospitality Management and Front Office Operations Course :
Our trusted, high quality and affordable Hospitality Management and Front Office Operations course trains individuals to become experts in their field.
- Accredited by CPD
- Instant e-certificate
- Fully online, interactive course with audio voiceover
- Developed by qualified professionals
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
- Discounts on bulk purchases
Who should take the course
Anyone with a knack for learning new skills can take this Hospitality Management and Front Office Operations course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.
Accreditation
All of our courses, including this Hospitality Management and Front Office Operations course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Certification
Once you’ve successfully completed your Hospitality Management and Front Office Operations course, you will immediately be sent a digital certificate. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Learning Outcomes
By the end of the course, learners will be able to:
- Manage the delivery of hospitality and develop an effective service management program
- Demonstrate in-depth knowledge of the hotel industry and the types of hotels
- Attract the right candidates to the right hospitality roles through recruitment processes
- Identify staff training needs and develop a solid staff training programme
- Manage front office operations, from communications to value-added services
- Organise the housekeeping department and manage security and guest amenities
- Oversee food and beverage operations, from room service to kitchen management
- Explain the different factors that contribute to quality of service in the hospitality industry
- Conduct market research, design promotional activities and manage PR activities
Assessment
At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.
Course Curriculum
Module 1: Introduction to Hospitality Management
In module one, we will learn about the role of management in delivering hospitality, as well as the principles of customer relationship management. It includes step-by-step guidance on how to develop a service management program.
Module 2: An Overview of Hotel Industry
In module two, we will explore the hotel industry in detail and gain in-depth knowledge of the different types of hotels and their characteristics.
Module 3: The Process of Selection and Recruitment in the Hospitality Industry
In module three, we will develop an in-depth understanding of recruitment in the hospitality industry, taking an in-depth of the selection and recruitment process. It includes strategies and best practice for attracting candidates, advertising, and interviewing.
Module 4: The Process of Development and Training in the Hospitality Industry
In module four, we will learn about the process of development and training in the hospitality industry, from how to identify training needs, to developing a training programme.
Module 5: Management of Front Office Operations
In module five, we will explore front office management operations such as value-added services, front desk checkout, registration, communications and staffing.
Module 6: Management of Housekeeping, Engineering and Security Operations
In module six, we will develop our knowledge of the functions of the housekeeping department and main housekeeping duties, covering security management and safety procedures. It also explores the role of the housekeeping manager, floor supervisor, and room attendants.
Module 7: Management of Food and Beverage Operations
In module seven, we will learn about food and beverage management, covering kitchen maintenance, the role of the catering department, room service, and other key topics.
Module 8: Management of Service Quality in the Hospitality Industry
In module eight, we will learn the secrets to successful quality management in the hospitality and tourism industry, exploring the five dimensions of service and quality standards.
Module 9: Marketing in Travel and Tourism Business
In module nine, we will explore different marketing strategies in the travel and tourism industry, with step-by-step guidance on how to conduct marketing research to measuring promotional effectiveness.
Module 10: Accounting in the Hospitality Industry
In module ten, we will familiarise with the different types of accounts at the front desk, learning about the basic principles of accounting and other key topics.
Module 11: Customer Satisfaction
In module eleven, we will gain in-depth knowledge of the different ways to enhance the customer experience, from how to define your “perfect guest”,
to understand guest expectations.
Module 12: E-Hospitality and Technology
In this final module, we will learn about the technology used in the hospitality industry, exploring technological innovations in this field, as well as how social media plays a role in hospitality.
