IT support Technician teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This IT support Technician is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.
To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.
The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.
- Accredited by CPD
- Instant e-certificate
- Fully online, interactive course with Professional voice-over
- Self paced learning and laptop, tablet, smartphone friendly
- 24/7 Learning Assistance
- Discounts on bulk purchases
Who should take the course
Anyone with a knack for learning new skills can take this IT support Technician. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate. All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Accreditation
All of our courses, including this IT support Technician, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Assessment
At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.
Course Curriculum
The detailed curriculum outline of our IT support Technician is as follows:
Section 01: How People Use Computers
- The Case for Computer Literacy
- Features Common to Every Computing Device
- Common General-Purpose Computing Devices
- Networks of Computing Devices
- Remotely-Accessed Computer Systems
- Specialized Computer Systems
- Specialty I/O Devices
Section 02: System Hardware
- CPUs
- Passive and Active Cooling
- RAM and Active Memory
- Motherboards
- Power Supplies
- AMA – Ask Me Anything about System Hardware
Section 03: Device Ports and Peripherals
- Ports and Connectors
- General Use I/O Devices
- AMA – Ask Me Anything about I/O, Ports and Peripherals
Section 04: Data Storage and Sharing
- Basics of Binary
- Storage Technologies
- Mass Storage Variation
- AMA – Ask Me Anything about Data Storage and Sharing
Section 05: Understanding Operating Systems
- Operating System Functions
- Operating System Interfaces
- AMA – Ask Me Anything about Understanding OS’s
Section 06: Setting Up and Configuring a PC
- Preparing the Work Area
- Setting up a Desktop PC
- Completing PC Setup
- AMA – Ask Me Anything about Setting up and Configuring a PC
Section 07: Setting Up and Configuring a Mobile Device
- Personalizing a Tablet
- AMA – Ask Me Anything about Mobile Devices Part 1
- AMA – Ask Me Anything about Mobile Devices Part 2
Section 08: Managing Files
- File Management Tools
- File Manipulation
- Backups
- AMA – Ask Me Anything about Managing Files
Section 09: Using and Managing Application Software
- Walking Survey of Applications
- Managing Applications
- Applications and Extensions
- AMA – Ask Me Anything about Working with Applications
Section 10: Configuring Network and Internet Connectivity
- Wi-Fi Setup
- Going High Speed
- Setting Up and Sharing Printers
- AMA – Ask Me Anything about Networks and Internet Connectivity Part 1
- AMA – Ask Me Anything about Networks and Internet Connectivity Part 2
Section 11: IT Security Threat Mitigation
- Physical Security
- Dealing with Malware
- Password Management
- Clickworthy
- Perils of Public Internet
- AMA – Ask Me Anything about IT Threat Mitigation Part 1
- AMA – Ask Me Anything about IT Threat Mitigation Part 2
Section 12: Computer Maintenance and Management
- Power Management
- Cleaning and Maintaining Computers
- Trash it or Stash it?
- AMA – Ask Me Anything about Computer Maintenance and Management
Section 13: IT Troubleshooting
- Troubleshooting 101
- AMA – Ask Me Anything about Troubleshooting Computers Part 1
- AMA – Ask Me Anything about Troubleshooting Computers Part 2
Section 14: Understanding Databases
- Introduction to Databases
- Database Details
- AMA – Ask Me Anything about Databases
Section 15: Developing and Implementing Software
- Introduction to Programming
- Programming with a PBJ Sandwich
- AMA – Ask Me Anything about Databases
